All floral arrangements are made to order and are considered final sale. Due to the perishable nature of fresh flowers and the custom nature of our designs, we do not accept returns or exchanges.
We want you to be completely satisfied with your Maitrī experience. If your arrangement arrives damaged, significantly differs from what was ordered, or there is another issue with your order, please contact us within 24 hours of delivery at hello@maitriflorals.com with clear photos of the arrangement.
Because arrangements are prepared specifically for each order, cancellation requests must be made at least 48 hours before the scheduled delivery or pickup time.
Orders canceled within 48 hours may be subject to a cancellation fee or may be non-refundable if flowers and materials have already been purchased.
Same-day and rush orders are final sale and cannot be canceled once production has begun.
Customers are responsible for providing an accurate delivery address and ensuring that the recipient is available to receive the arrangement.
If a delivery cannot be completed because of an incorrect address, recipient unavailability, or lack of access to the delivery location, additional delivery fees may apply.
Once an arrangement has been successfully delivered to the provided address, Maitrī is not responsible for damage caused by improper handling, environmental conditions, or failure to properly care for the flowers.
Because flower availability can vary, Maitrī reserves the right to substitute flowers, colors, or specific varieties when necessary. Any substitutions will be made with flowers of equal or greater value while maintaining the overall aesthetic and design of the arrangement.
